SERVICE DESIGN
Explore my work with the process of planning and organizing people, infrastructure, communication and material components of services in order to improve the quality and the interaction between the service provider and its customers.
01
Fostering the feeling of being welcome at Østerbro through a hyperlocal social networking platform to show visitors what Østerbro has to offer from the eyes of locals, and locals an opportunity to connect with each other.
02
Improving the experience at the Music Museum, a part of National Museum of Denmark, using playful learning. The outcome resulted in a playful, multi-sensory approach to a tour at the Music Museum.
03
The objective of the project was to enhance employee and customer loyalty by improving a waiter booking system. The project aimed to address the challenges faced by the company, including unreliable staff and inconsistent work quality.
